July 2004
 

We're dedicated to making the customer experience as easy and enjoyable as possible. Should you have any questions or concerns please contact us . . .

Technical Support
8 a.m. to 8 p.m.
Monday to Friday

10 a.m. to 6 p.m.
Saturday

Phone:
1-888-992-8008

Email:
support@eGIX.com
   

eGIX pulls all the pieces of communications together to create one, simple solution. Your voice mail, email, fax mail and Internet access - in one place, on one bill, from one company. 

For more information on eGIX's line of communication services, please select from a link below.

Long Distance Programs

Voice & Fax Services

Broadband Access

Unified Communications
   

Understanding the Terms and Conditions of your eGIX Service

We often receive calls from our customers who are uncertain of the terms and conditions of their service. It is very important that you familiarize yourself with this information should cause for cancellation of service ever arise or other general questions about your account.

Below is a link to our Terms and Conditions for all eGIX products and services. If you have any questions, please don't hesitate to call our Customer Support Team at (800) 489-6655.
Online Documentation
 
If you have an interest in expanding your business and bottom line, let us
know. We are currently looking for new agents to join our team. For
more information, please send an email to   newsletter@egix.net.


You've bought them their notebooks and number 2 pencils.... what about Kid-Safe Internet Access?

Whether it's research for those dreaded homework assignments, gaming or instant messaging friends--kids are spending more time online than ever before. With Velocity Access and Kidsnet Parental Controls, you can give your family access to the World Wide Web but with the peace of mind in knowing your kids are surfing safely.
 

Just in time for back to school, eGIX is offering Velocity Access,
accelerated dialup including Kidsnet Parental Controls for only
$19.95 per month!*

Sign up by Sept. 15, 2004 and Receive 1 month FREE!
 

Velocity Access is our accelerated dial-up technology that moves information through the Internet up to 6 times faster than our standard dial-up service.
 
Velocity Access includes:
  • Unlimited Monthly
  • UsageSpam & Virus Protection
  • 7 email accounts
 

     
Kidsnet Parental Controls provides your kids a “safe backyard” in which to explore the World Wide Web.
  • Provides safe access to over 98% of the World Wide Web
  • Keyword filtering AND certified reviewers rate the content of each web page
  • Protection is customizable to your child’s individual level of development
 

Call us toll free at 1(866) FOR-EGIX and mention this offer!

*Kidsnet requires a one-time only set up fee of $9.95.
 



   
Special events for REALTORS®.
   


   
Get FREE long distance and unified messaging
with the All-In-One Package.
   


   
Get Credit for referring your friends to eGIX.
Click above to learn more.
   


Identity Theft Hits Close to Home
By Kelly
eGIX Technical & Customer Support Supervisor

I recently fell victim to identity theft and the stress that results trying to get your credit straightened out. I'm a cautious consumer, but any time you provide credit information—whether it's online or in person—and even though you take the utmost security precautions, you may still fall victim to identity theft.

I thought I'd share some findings from my personal experience that may assist you in keeping a close eye on your credit status as well as some recommendations should you suspect illegal activity is taking place with your personal information:

1. Check your credit report at least twice per year. Check for any new or unusual accounts that may have opened. If someone is using your identity, you will see the red flags here. You can obtain a credit report at:

Or for a FREE credit report, go to:

2. Place a Fraud Alert. Call all three major credit bureaus if you suspect your identity has been stolen. Ask that a "Fraud Alert" be placed on your file so no new credit can be granted without your personal approval.

Below is contact information for the three major credit agencies:
 

TransUnion
Fraud Victim Assistance Department
Phone: 800-680-7289
Fax: 714-447-6034

Equifax
Consumer Fraud Division
Phone: 800-525-6285 or: 404-885-8000
Fax: 770-375-2821

Experian
Experian National Consumer Assistance
Phone: 888-397-3742

3. Act Quickly! If you fall victim to identity theft, you should:

  • Contact each company on your credit report you think resulted from illegal activity.

  • Ask to speak to their fraud department and explain what has happened.

  • Review your account with them for change of address or incorrect charges.

  • If the account is still active, you may consider closing the account.

  • Make sure to document ALL the information you gather.

  • Finally, you will want to fill out The Federal Trade Commission's Identity Theft Affidavit to assist those companies involved in investigating the incident(s). You can find that form at:
    ftc.gov/bcp/conline/pubs/credit/affidavit.pdf

4. File a Police Report. File an Identity Theft Report with your local police department. Be sure you get a copy of the report in case you need to provide anyone proof of the crime.

5. Documentation. Ever since my personal experience with identity theft, I make it a point to document EVERYTHING. Where I have lived, which loans I have taken out, who I contacted regarding my fraud problem, contact numbers, etc. I keep this information filed in a safe place so I will be more prepared should identity theft find me again.

I certainly hope you never have to use any of these steps to recover from identity theft. And there may be other steps you will need to take to rectify your particular situation. But as reports of the crime continue to grow, I hope to have provided you with some helpful hints and a general course of action.
 

For more information regarding The Federal Trade Commission and Identity Theft, go to: consumer.gov/idtheft.

   


Kelly's Techie Tip of the Month

Kelly is our lead Technical Support Representative and helps our customers with a variety of questions each month. Please note that the information provided in Techie Tips is done so only as a recommendation. Any files you download onto your computer system should be done only after careful review of the provider's terms and conditions, system requirements, etc. eGIX is not responsible for any hardware or software related issues that may occur from downloading files referenced in this newsletter.

Here are some easy tips to help you get the most out of your PC!

Website Addresses Made Easy

When you are typing a website address into the address bar, all you really have to do is type the middle portion, such as, "Yahoo". Then hit Ctrl + Enter on your keyboard...and voila...your browser will automatically add "www." and ".com" to the address!

Quick Keyboard Shortcuts
 

Ctrl + A

Select All on the page that you are on

Ctrl + C

Copy what you have highlighted

Ctrl + D

Add the current page to your favorites folder

Ctrl + E

Will open a search bar

Ctrl + F

To utilize the Find function on an excel spreadsheet

Ctrl + H

Opens your history folder

Ctrl + I

Open your favorites menu

Ctrl + L

Opens a box for you to input a web address

Ctrl + N

Opens a new window

Ctrl + V

To paste what you have copied

Ctrl + W

Closes your current web page

Ctrl + Esc

Open up your start menu

Alt + D

Will move the cursor to the Address bar and highlights the contents

F1

This will open the help menu on your computer

F5

Will refresh the Internet Explorer screen

If you have any questions or concerns, please contact eGIX Technical Support and Customer Service at 1-800-489-6655.
 

   Your feedback is important to us. Drop us a line  if you have any questions.

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This information has been provided to you by eGIX, Inc
1(800) 489-6655