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We're
dedicated to making the customer experience as easy and
enjoyable as possible. Should you have any questions or
concerns please contact us . . .
Technical Support
9 a.m. to 7 p.m.
Monday to Friday
10 a.m. to 6 p.m.
Saturday
Phone:
1-888-992-8008
Email:
support@eGIX.com
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Ask Kelly... any
technical question and get the chance to see the answer
published in the
next
month's newsletter!
Please note that the information provided in Ask
Kelly... is done so only as a recommendation.
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Below is a link to our Terms and Conditions for all eGIX
products and services. If you have any questions, please
don't hesitate to call our Customer Support Team at (800)
489-6655.
Online
Documentation
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If you
have an interest in expanding your business and bottom
line, let us
know. We are currently looking for new distributors to
join our team. For
more information, please send an email to
newsletter@egix.net.
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 eGIX
Partners with the Indiana Pacers
eGIX is proud to announce our Official Sponsorship of
the Indiana Pacers. eGIX will be providing the Pacers
with local phone service for the 2005/2006 season. We
wish the Pacers the best of luck for a playoff spot
(along side those Chicago Bulls).
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The Referral Program has been
Revamped!
Now there are even MORE ways to earn Credit!
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Kelly's Techie Tip of the Month
Kelly is our lead Technical Support Representative and
helps our customers with a variety of questions each
month. Please note that the information provided in Techie
Tips is done so only as a recommendation. Any files you
download onto your computer system should be done only
after careful review of the provider's terms and
conditions, system requirements, etc. eGIX is not
responsible for any hardware or software related issues
that may occur from downloading files referenced in this
newsletter.
"Phishing" the Clever Imposter
Source: eWEEK Magazine
Phishing appeared more than 10 years ago and is
essentially another vehicle for identity theft. In its
simplest form, phishing involves sending out fake email
messages that ask recipients to reply back with or enter
personal information, such as bank account numbers, PINs,
or credit card numbers into forms on Websites that are
designed to mimic bank or e-commerce sites.
 They
look so "official" in your inbox, but these messages are
frauds that are well disguised and designed to appear to
come from legitimate companies like eBay, Paypal and
sometimes even eGIX.
Once
the scammers have the information they have been known to
withdraw money directly from victim's bank accounts or
have new credit cards made under false names and go on
frantic shopping sprees.
Do not be fooled. Even though these emails look real, they
are not! Most companies will NOT email you requesting
personal information. If ever in doubt, call the company
in question and confirm that they did in fact send you an
email.
Please beware that Phishing is becoming more and more
prevalent today. See below for a few red flags you should
keep an eye out for.
Within an email message:
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Unusual characters in the From: field.
Phishing emails often contain characters such as
exclamation points in the From: fields.
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Over-the-top threats of disaster. To
play on people's fears, phishing emails often warn of
terrible consequences if action isn't taken soon. In
reality, failing to verify an account rarely results in
such dire repercussions.
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Poor grammar & misspellings. Legitimate
emails can contain misspellings and poor grammar, but
when combined with other red flags, they are often a
good indication that the mail is a fraud.
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Rich content & embedded ads.
Promotional emails from businesses often contain these
rich HTML elements. However, when a business sends
emails dealing with registration or account changes, the
email format typically is plain text or very basic.
(Source: eWeek Labs)
Remember, eGIX will NEVER email you requesting personal
information. Every communication we send is followed by
the image below. If you have any doubts, please contact us
at (800) 489-6655.
<Example>
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Dear Mr. Customer,
----------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------
Sincerely,
eGIX Support Team
This information has been provided to you by eGIX,
Inc.
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Check out the links below to find out more about phishing:
This
website includes examples of current phishing attacks and
contains other helpful information.
antiphishing.org
Click here for the Federal Trade Commission's consumer
alert on "Phishing".
ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm
Click here for an informative article from Computer World
Magazine concerning phishing.
computerworld.com/securitytopics/security/story/0,10801,89096,00.htm
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Ask Kelly...
Dear
Kelly....
I am having trouble sending & receiving email,
what do I do?
— Patricia, Hammond, IN
To
begin, open the program that you use to retrieve your
email messages, such as Outlook, Outlook Express, etc....
First thing you want to do is check the server settings.
To do this, on your tool bar at the top of the screen, go
to Tools — Accounts — Properties & then
select the Servers tab.
 Your
incoming mail server should always be a POP3 server.
Underneath that you have your Incoming (POP3) and Outgoing
(SMTP). For example, if your email address is
user@egix.net, then your incoming and outgoing mail
servers would both be mail.egix.net.
Incoming and Outgoing are always the same as your domain
(i.e.
user@egix.com would be mail.egix.com).
Next, right below the server information you will see your
Account Name. It should always be your FULL email address.
(i.e.user@egix.net).
If
all of these settings are correct and you still cannot
send or receive mail, click the Advanced
tab. Verify that you are using the correct port numbers.
PLEASE NOTE: Anti-Virus software can interfere and change
these settings. It is a good idea to check them every so
often to make sure they are still correct.
Incoming (POP3) should always be 110 and Outgoing (SMTP)
should always be 25.
If
the tips provided do not resolve your problem, contact
Technical Support (888) 992-8008 and someone will gladly
assist you in troubleshooting your issue.
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