We're dedicated to making the customer experience as easy and enjoyable as possible. Should you have any questions or concerns please contact us . . .

Technical Support
8 a.m. to 8 p.m.
Monday to Friday

10 a.m. to 6 p.m.
Saturday

Phone:
1-888-992-8008

Email:
support@eGIX.com
   

Long Distance Programs

Voice & Fax Services

Broadband Access

Unified Communications
   

Are You Missing Out?

We hope not! But it couldn't hurt to read through some of the great product features you may already have with your eGIX service. We often speak with customers who are simply unaware of the powerful tools they have at their fingertips, or perhaps know, but aren't sure how to use them. Either way, we hope this information will assist you in taking full advantage of our unique service offerings.

If you are unsure about what functionality is available with your service or need further assistance, please call our Customer Support Team at (800) 489-6655.
 

Voicemail & Unified Messaging Customers

Most of our voicemail products include Unified Messaging functionality. With Unified Messaging (also referred to as Unified Communications), you have the ability to receive voicemail and fax mail in the same inbox where you retrieve your email. Additionally, your voicemail will notify you of newly received faxes so you can print them from your computer or download them to any fax machine.

So what does this mean to you?

• Flexibility – Any where you can access the Internet, you can conveniently retrieve voicemail and faxes from your email inbox. You can get your personal fax via any fax machine and have your communications delivered wherever you are. What a benefit on days when you have to stay on the move!
   

• Savings – Because voicemails and faxes are received as file attachments, you can print the ones you want, save others to your computer, forward documents if you need to, or store them in folders. Eliminate the wasted money spent on ink and paper.
   

• No added investment – Ever wished that you could receive a fax at home but you didn't want to invest in a fax machine? Unified communications allows you to do just that! No need for an additional phone line or a fax machine. Let the power of the Internet deliver faxes via your computer.
   

• Improved time management – Is multi-tasking a requirement in your busy life? Let Unified Communication give you control of your communications. Faxes are received even if you are engaged in a conversation and the phone line is busy. Additionally, you decide where, how and what communications you want to receive.

These incredible features are just waiting to be put to good use!
 

Velocity Access Customers
 
Are you on a Velocity Access Dial-Up Plan? Velocity Access comes with accelerator software which when downloaded onto your computer increases Internet response up to 6 times over standard dial-up service. If you are a Velocity Access customer and have not downloaded the accelerator software, you're missing out on the next best thing to DSL or Cable service!
 
Click here for the Velocity Access download instructions. If you have any questions or need assistance, please contact our Technical Support Team at (888) 992-8008.
       

Ready for faster dial-up or the power of unified messaging?

If you currently have standard dial-up or voicemail service and are interested in upgrading to Velocity Access or Unified Messaging, please call us toll free at (866) 367-3449 (FOR-EGIX).

   
Get FREE long distance and unified messaging
with the All-In-One Package.
   

   
Get Credit for referring your friends to eGIX.
Click above to learn more.
   

Kelly's Techie Tip of the Month

Kelly is our lead Technical Support Representative and helps our customers with a variety of questions each month. Please note that the information provided in Techie Tips is done so only as a recommendation. Any files you download onto your computer system should be done only after careful review of the provider's terms and conditions, system requirements, etc. eGIX is not responsible for any hardware or software related issues that may occur from downloading files referenced in this newsletter.

Are you sick of those annoying pop-up ads?

Are they slowing you down? Below are some programs you can look into that will help get rid of that problem.

• Yahoo Companion
  Free download
  This program allows you to control and stop pop-up ads as well as search for anything regardless of what website you are on.
  You can download yahoo companion at:
  http://companion.yahoo.com/
   

• Google Toolbar
  Free Download
  This program is very similar to Yahoo Companion. You can search from any webpage and block pop-ups. You can find more information about this and download this program at:
  http://www.toolbar.google.com/.
   

• Ad Rage
  Free Download
  Ad Rage prevents pop-up windows from opening by requesting user response on each browser window that opens. This allows you to decide what to block or not to block.
  You can download this program at:
  http://download.com.com/3000-7786-10107383.html?tag=lst-0-1.
   

• Ultimate Pop-Up Blocker and System Clean 2.0
  It is free to try and $19.00 to purchase.
  This program allows you to block all pop-up windows, scan remove spy-ware and adware, clean and remove Internet files and increase system performance.
  You can find more information and download this program at:
  http://download.com.com/3000-7786-10277084.html.
   

• StopZilla
  $29.95 to purchase.
  This program allows you to block all pop-windows, remove spy-ware and adware, clear out cookies, history and more.
  You can find information about Stopzilla
  and download the program at:
  http://www.stopzilla.com.