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Customer Service

Online Call Manager Guide

Incoming Calls: Call Forwarding Always

You use this page to activate and edit the options for the Call Forwarding Always (CFA) service. You can turn this service on or off, or edit the options, at any time.

The Call Forwarding Always service allows you to redirect your incoming phone calls to another number, such as a mobile phone or administrative assistant. Variations of Call Forwarding exist, such as Call Forwarding No Answer and Call Forwarding Busy. Unlike those services, Call Forwarding Always redirects all of your calls, not just those received when you do not answer or are talking on your phone.

Steps Details
1. Turn Call Forwarding No Answer on or off Click "On" or "Off". When on, Call Forwarding Always forwards all your incoming calls to the phone number you entered in the Calls Forward to text box.
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2. Confirm or enter the phone number If the phone number indicated is the number to which you want all of your calls forwarded, no action is necessary.

To edit or delete a phone number, click and drag your mouse pointer over the information in the text box. The information highlights. Press the DELETE key on your keyboard to empty the text box of its contents, or simply begin typing to enter new information. Type the new phone number in a valid format (no dashes, parentheses, or spaces are necessary).

To forward to a long distance number, it must be preceded by a "+" and a country code.

If you type an invalid phone number, you are prompted to retype it. This is required information, when the service is on.

This is required information, when the service is on.
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3. Select whether to play a ring reminder

The Play Ring Reminder when a call is forwarded check box causes the service to play a short ring burst at your office phone when a call is forwarded if checked. No ring reminder is played if not checked.

NOTE: Other services, such as Voice Messaging, share this setting and if it is changed in one service, that change affects all other services.
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4. Save your changes

Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.

To exit without saving, select another page or click Cancel to display the previous page.

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From Your Online Call Manager Tool

You can access the Call Forwarding Always page by clicking CFA on your Online Call Manager window. When the button to the left of the CFA link on the Online Call Manager is selected, this service is on. When it is not selected, it is off.
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Choose from the following links for more Call Manager User Guides:

    Call Control

    Incoming Calls

    Messaging

    Outgoing Calls

    Profile

    Utilities

    Return to User Guides

For more information, call our Customer Service Department at (800) 489-6655.
(Source: Broadsoft
 

 

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