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Customer Service

Online Call Manager Guide

Incoming Calls: Call Forwarding Busy

You use this page to activate and edit the options of the Call Forwarding Busy service. You can turn this service on or off, or edit the options, at any time. If the service is activated, you must enter a number in the Calls Forward to text box.

The Call Forwarding Busy service allows you to redirect your incoming calls to another number, such as a mobile phone or administrative assistant, when you are on another call.

Steps Details
1. Turn Call Forwarding Busy on or off Click "On" or "Off". When on, Call Forwarding Busy forwards all your incoming calls to the phone number you entered in the Calls Forward to text box when you are on the phone.
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2. Confirm or enter the phone number If the phone number indicated is the number to which you want all of your calls forwarded, no action is necessary.

To edit or delete a phone number, click and drag your mouse pointer over the information in the text box. The information highlights. Press the DELETE key on your keyboard to empty the text box of its contents, or simply begin typing to enter new information. Type the new phone number in a valid format (no dashes, parentheses, or spaces are necessary).

To forward to a long distance number, it must be preceded by a "+" and a country code.

If you type an invalid phone number, you are prompted to retype it. This is required information, when the service is on.
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3. Save your changes

Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.

To exit without saving, select another page or click Cancel to display the previous page.

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Choose from the following links for more Call Manager User Guides:

    Call Control

    Incoming Calls

    Messaging

    Outgoing Calls

    Profile

    Utilities

    Return to User Guides

For more information, call our Customer Service Department at (800) 489-6655.
(Source: Broadsoft
 

 

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