Customer Service

Frequently Asked Questions: eNCOMPASS

	Why can't I plug in my SPA 1000/2000 directly into a telephone wall jack?
	How do I log into my eNCOMPASS Online Call Manager?
	How do I manage all my line features like Caller ID, Call-Waiting and Do Not Disturb?
	How do I access my unified inbox to check my voice mail, email and faxes?
	What if I do not have DHCP running on my network and require static IP addresses?
	I have connected my SPA 1000/2000 & have a dial tone, why am I getting a busy signal when I try to make a call?
	Can I keep my existing phone number?
	Does my computer have to be on and connected to the Internet for my service to work?

Please call our Customer Service Department at (800) 489-6655 for further assistance.

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