Customer Service

Frequently Asked Questions: eNCOMPASS

I have connected my SPA 1000/2000 & have a dial tone, why am I getting a busy signal when I try to make a call?

Please call your eGIX Customer Support Representative at (888) 992-8008 and they will be happy to assist you.

	Why can't I plug in my SPA 1000/2000 directly into a telephone wall jack?
	How do I log onto my eNCOMPASS Online Call Manager?
	How do I manage all my line features like Caller ID, Call-Waiting and Do Not Disturb?
	How do I access my unified inbox to check my voice mail, email and faxes?
	What if I do not have DHCP running on my network and require static IP addresses?
	I have connected my SPA 1000/2000 & have a dial tone, why am I getting a busy signal when I try to make a call?
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For more information, please call our Customer Service Department at (800) 489-6655.

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