Customer Service

Frequently Asked Questions: Internet Services

Why did I receive a "Malicious Script" error when installing the Velocity Access accelerator?

You receive this message when your Anti-Virus software does not recognize the VA Accelerator Installation file.

This will prevent this error message from happening again.

	Why did I receive a "Malicious Script" error when installing the Velocity Access accelerator?
	I think my computer has a virus. What could I do to remove it?
	My Internet connection drops off sometimes. What can I do to help prevent this?
	I reloaded my computer & I need to reinstall the VA accelerator. Where can I find that?
	Return to Frequently Asked Questions

For more information, please call our Customer Service Department at (800) 489-6655.

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