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Customer Service

Frequently Asked Questions: Internet Services

I think my computer has a virus. What could I do to remove it?

Staying current with the Windows Updates can help prevent virus activity from harming your computer (http://www.windowsupdate.com).  

Also make sure that your Anti-Virus software is updated with the latest patches and DAT files. If you do not have Anti-Virus software on your computer you can run a free online scan at http://www.trendmicro.com.
 
 

Frequently Asked Questions: Internet Services

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 Why did I receive a "Malicious Script" error when installing the Velocity Access accelerator?
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 I think my computer has a virus. What could I do to remove it?
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 My Internet connection drops off sometimes. What can I do to help prevent this?
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 I reloaded my computer & I need to reinstall the VA accelerator. Where can I find that?
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 Return to Frequently Asked Questions

For more information, please call our Customer Service Department at (800) 489-6655.
 
 
 

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