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Customer Service

Online Call Manager Guide

Profile: Passwords

You use this page to reset your password. You are the only person who knows your password. Although administrators can access your pages, they do not know your password. Administrators can reset your password, which can be done without knowing your current password.

Your administrator can set the number of unsuccessful login attempts. If you reach the limit that the administrator has set, you are blocked from logging in and your administrator must reset your password.

Steps Details
1. Select the password you want to change

"Set web access password" changes the password you use to log in to the eNCOMPASS web portal. This password is comprised of letters and/or numbers.

"Set voice portal password" changes the code you use to access your voice portal using your telephone. This password must be comprised of numbers.

You can also use your telephone to change your voice portal password. Dial the voice portal phone number and provide your extension and password when prompted. Follow the instructions to change your password.

NOTE: If your administrator changes your voice portal password, you will be prompted to change your password when you log in again to the voice portal.

2. Type your current password

Type your password exactly as you would when logging in to the system, including capitalization. Your password does not display as you type on your keyboard; an * displays for each character you type.

Example: ******
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3. Type a new password

Type your new password exactly as you would when logging in to the system, including capitalization. Your password does not display as you type on your keyboard; an * displays for each character you type.

Example: ******
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4. Type the new password again Again, type your new password exactly as you would when logging in to the system, including capitalization. This is to ensure that you typed the password correctly.
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5. Save your changes

Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.

To exit without saving, select another page or click Cancel to display the previous page.

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Choose from the following links for more Call Manager User Guides:

    Call Control

    Incoming Calls

    Messaging

    Outgoing Calls

    Profile

    Utilities

    Return to User Guides

For more information, call our Customer Service Department at (800) 489-6655.
(Source: Broadsoft
 

   User Guides
   Frequently Asked Questions
   Member Resource Center
   Return to Customer Service

Please call our Customer Service Department at (800) 489-6655 for further assistance.

 

 

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